Returns and Complaints – How It Works with Us

We want you to be satisfied with your purchase. If this is not the case, you have several options to return items or file a complaint.

Returns Under Distance Selling Regulations

If you wish to exercise your right of withdrawal under the distance selling regulations, you can return the goods within 14 days of receipt. Please note that in this case, the cost of return shipping will be borne by you. To ensure smooth processing, we kindly ask you to pack the return securely and, if possible, use the original packaging.

Complaints

If an item is damaged or has a defect, please contact us directly so we can find a quick solution. Our team is available via the following contact options: 

• Inquiry Form
• Phone: +49 (0)40 88 90 100
• Email: toplicht (at) toplicht.de

We will review your complaint as quickly as possible and inform you about the next steps.